Position:Sommelier
Position summary:
Responsible for beverage and Wine service/sales mainly in the Restaurant and
Veranda café. Beverage service at certain time in the main show lounge.
Essential Functions:
Ensure all Hotel Operations functions are carried out in compliance with the line’s Environmental Compliance Plan (ECP).
Responsible for promoting and maximizing beverage sales.
Controls the Wine service in the Veranda café or Restaurant according to the daily schedule.
Follows and ensures that the company beverage standards of service are being adhered.
Provides prompt, attentive and courteous service to every guest in the assigned Restaurant/Lounge.
Strives to always up-sell to better quality premium and super-premium products. By following wine menu presentation SOP.
Recommends and suggests beverages when guests ask for assistance in selecting them.
Maintains an attentive and proactive approach when it comes to offer a second round and ascertaining satisfaction with the product already served.
Responsible for the correct and proper handling of all checks and sales transactions generated in the assigned Restaurant/Veranda café.
Communicates any problems, challenges, complaints or service difficulties, in a
timely manner, to the bartender on duty or immediate supervisor.
The Sommelier will also be required for the daily U.S.P.H. and U.K.P.H. upkeep for
the Restaurants/Bars and public lounges in accordance with the high standards of cleanliness maintained through out the vessel. The cleaning required would be
from a general scale of dusting, brass, carpet spot cleaning, removal of daily rubbish, cleaning of walls ceilings and floors to in-depth cleaning required in accordance
with the ships V.S.P. (Vessel Sanitation Program).
Hiring Requirements:
At least two years of working experience as a Sommelier in a fast pace 4 or 5 star Hotel/Bars catering to an international clientele.
Working experience with an extensive beverage program that entails premiums and super premiums Wines and other beverages..
Strong knowledge of wine service procedures
Strong command of the English language combined with good written skills.
Ability to work in a team that is focused on revenue generating and exceeding
guest expectations.
Ability to up-sell.
Ability to describe and recommend beverage products in a way that is convincing, pleasant and attractive.