Cruise Carreras International guest services

International guest services

We are looking for a candidate with language skills, Fluent English, and 2 or 3 other languages (including German)



  • Receives and handles special requests from non-English-speaking groups and

individual guests.

  • Works in conjunction with, and assists, the Group Services Coordinator and Guest

Service Manager with handling special requests such as Honeymoon set-ups,

Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc.

for non-English-speaking guests. Follows up to ensure departments responsible

have completed the requirements.

  • Contacts Group Leaders of non-English-speaking guests to assist the Group Services

Coordinator in organizing group events.

  • Contacts non-English-speaking guests when necessary to offer assistance in making

restaurant bookings, ordering special local/dietary food, arranging special tours on

board and with shore excursions.

  • Available for daily, advertised desk hours at the Guest Services Desk to answer

questions and provide assistance to non-English-speaking guests.

  • Assists at embarkation, disembarkation and port talks, as well as being present

during these times to assist non-English-speaking guests where necessary. Available

at Immigration and Customs inspections, etc.

  • Conducts Embarkation/Disembarkation talks when numbers of non-English-speaking

guests requires.

  • Available to act as translator for non-English speaking guests needing to

communicate with shipboard departments including, but not limited to, Medical,

Security, Revenue outlets, Restaurant, Senior management.

  • Coordinates announcements and the translation/printing of the Freestyle Daily, into

the required languages relative to the non-English-speaking guest ratio on board

each cruise.

  • Available to make updates to other printed collateral where changes occur, including

Menus, Shore Excursion Order Forms etc.

  • Utilizes the translated materials available on WayPoint and submits updates and

additions to the Manager, Hotel Operations for inclusion.

  • Meets and greets their respective Spanish, German, French, Italian, Russian guests


  • Assists with related collateral for all non-English-speaking guests and ensures

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